The ultimate challenge...
Balancing tourism marketing and security needs
Just a few years ago, tourism security practices were often kept low-key to avoid any negative impact on visitor perceptions.

Now, in an ever more dangerous world, tourists are demanding to know what security precautions are being taken and how their safety is being considered. Tourism security specialist, Dr Peter Tarlow, offers a fascinating insight into how attitudes have changed.

Creating the Memorable Experience:
Turning a Transaction into a Relationship
As tourism and hospitality professionals, we are in the experience business. Our success is shaped by the relationships we establish, the expectations we meet, the senses we touch, and the behaviours and emotions we manage.

Hospitality specialist, and regular DMO World contributor, John R. Hendrie, is joined this issue by organisational behaviour specialist, Brecca Loh, to debate the most effective ways of creating a memorable experience for our visitors and guests.

Bali:
Showing resilience after October bombing
Bali is by far Indonesia's most important destination, accounting for nearly a third of Indonesia's 5.3 million inbound visitor arrivals. Yet last year's bomb attacks, aimed specifically at tourists, hit the industry hard.

Our special report takes an in-depth look at how Bali has been affected by the terrorist attack and identifies some of the challenges that lie ahead.

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